Terms and Conditions

Last updated: 5 October 2026

These Terms and Conditions govern your use of the Devaland website (devaland.com) and the Devaland AI Deal OS platform (getdealos.tech), operated by DEVALAND MARKETING S.R.L. ("Devaland", "we", "us"). By creating an account or using the service, you agree to these terms. If you do not agree, do not use the service.

1. The Service

Deal OS is a software-as-a-service platform for deal operations and AI-assisted diligence, used by search funds, independent sponsors, M&A advisors, and micro-PE teams to organize a pipeline, store deal documents, and generate source-cited diligence briefs and findings from those documents. We provide the software; you remain responsible for your deals and decisions.

We aim to respond to support requests within one business day, with priority and same-business-day handling on higher plans, Monday–Friday. These are response targets, not a contractual service-level guarantee, and do not on their own entitle you to credits or refunds if not met.

2. Not Professional Advice

Devaland is a software provider. We are not a broker-dealer, law firm, accounting firm, or investment adviser, and Deal OS output does not constitute investment, legal, tax, or accounting advice. The platform produces decision-support material to assist your own diligence; it does not replace professional advisers or your independent judgment. You are solely responsible for verifying outputs and for any decision you make.

3. Accounts & Acceptable Use

• You must provide accurate account information and keep your login credentials secure.
• You are responsible for activity under your account and your team members' accounts.
• You may only upload documents and data that you have the right to use and process.
• You must not misuse the service, attempt to breach its security or tenant isolation, or use it to violate any law or third-party rights.

4. Subscriptions, Billing & Cancellation

• Plans: Deal OS is sold as a monthly subscription (Starter, Growth, Scale, or Enterprise), billed in advance through our payment processor, Stripe.
• AI usage: each plan includes a monthly AI usage allowance; usage above the allowance is billed at 2× the underlying model cost as an itemized overage on your next invoice, up to your plan's monthly cap. Once the cap is reached, new AI runs pause until the next billing period. Only successful AI runs count. Full detail is in our Billing Policy.
• Cancellation: you can cancel anytime from the in-app billing portal; cancellation takes effect at the end of the current billing period. Fees for a period already started are non-refundable.
• Failed payments: if a payment fails, we may suspend access until the account is brought current.
• Currency & tax: all prices are quoted in USD and are exclusive of VAT. Applicable VAT is calculated and added at checkout based on your location and status. Business customers in the EU may provide a valid VAT identification number, in which case the supply is treated under the reverse-charge mechanism where applicable. You are responsible for providing accurate location and tax-identification details.

5. AI Output & Accuracy

Briefs and findings are generated with AI and are designed so that each claim cites a verbatim quote from your own documents, verified against the source before you see it; claims that cannot be verified are discarded. Even so, AI output may be incomplete or contain errors and is provided "as is". We do not guarantee any specific result, and you must independently verify any output before relying on it.

6. Intellectual Property & Your Data

Devaland owns the Deal OS platform, software, and underlying methods. You retain ownership of the documents and data you upload and of the briefs and findings generated for your deals. You grant us the limited rights needed to host and process your content to provide the service. We do not use your documents to train AI models. Where you upload personal data and act as its controller, our Data Processing Agreement (GDPR Article 28) forms part of these terms and governs that processing.

7. Third-Party Providers

We rely on a small number of providers to run the service, including Stripe (payments), Anthropic (AI processing of document excerpts, with OpenAI and Mistral AI prepared as backups), and Google Workspace (email). We are not responsible for outages, changes, or availability of third-party providers outside our reasonable control. See our Privacy Policy for how data is handled.

8. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential losses, lost profits, or lost opportunities, or for decisions made based on Deal OS output.
• Our total liability for any claim shall not exceed the amount you paid for the service in the 12 months before the claim.

Nothing in these terms limits or excludes liability that cannot be limited under applicable law, including for death or personal injury caused by negligence, or for fraud.

9. Warranty

We provide the service with reasonable skill and care. We do not warrant that the service will be uninterrupted or error-free, or that AI output will be accurate or fit for a particular purpose.

10. Confidentiality

Each party agrees to keep the other's confidential information confidential and to use it only to provide or use the service. This obligation survives termination. We treat the documents and data in your workspace as confidential and isolate each client's workspace from every other.

11. Termination

You may stop using the service and cancel your subscription at any time. We may suspend or terminate access if you materially breach these terms or use the service unlawfully or abusively. On termination you can request an export or deletion of your data as described in the Privacy Policy.

12. Dispute Resolution & Governing Law

1. Negotiation: the parties will first try to resolve any dispute in good faith within 30 days.
2. Mediation: if negotiation fails, the parties agree to attempt mediation before legal action.
3. Governing law: these terms are governed by the laws of Romania, and the courts of Hunedoara County, Romania have exclusive jurisdiction, without prejudice to mandatory consumer-protection rights.

13. Force Majeure

Neither party is liable for failure to perform due to events beyond reasonable control, including natural disasters, war, terrorism, pandemics, labor disputes, government actions, or interruptions to internet or third-party services.

14. Changes & Severability

We may update these terms from time to time; material changes will be reflected by an updated "Last updated" date and, where appropriate, notice in the app. If any provision is found unenforceable, the rest of these terms remain in effect.

15. Cookies

We use only a strictly necessary cookie-consent preference and no advertising or analytics trackers. See our Cookie Policy.

16. Done-for-You & Agency Services (incl. Shopify)

In addition to the Deal OS platform, Devaland provides done-for-you agency services, including Shopify store modernization, speed and performance optimization, SEO and Answer Engine Optimization (AEO), content creation, and related services (the "Services"). The following terms govern these Services; a specific proposal or order may add details and, where it conflicts, will control for that engagement.

• Fees, deposits & balance: one-time Services require a 50% deposit to begin, with the balance invoiced on delivery unless otherwise agreed. Recurring Services (such as monthly content or growth retainers) are billed monthly in advance through Stripe. Prices are exclusive of VAT, which is added at checkout (EU business customers may provide a valid VAT ID for reverse-charge where applicable).
• Refunds & cancellation: deposits are non-refundable once work has begun, as they reserve our time and cover work performed. Recurring Services can be cancelled anytime, effective at the end of the current billing period; fees for a period already started are non-refundable. Mandatory consumer-protection rights are unaffected.
• Your store, access & responsibility: for store work you authorize us to access your Shopify store (or other platform) only as needed to perform the Services. You remain the owner of, and responsible for, your store, content, data, and backups. Where practicable we work on a draft or preview basis and publish changes with your approval. You confirm you have the right to grant this access and to any content you provide.
• No guaranteed results: outcomes such as speed scores, rankings, traffic, AI citations, conversions, and revenue depend on many factors outside our control (search and AI engines, your market, competition, your own operations). We do not guarantee any specific result, and any figures, benchmarks, or case-study results are illustrative examples, not promises.
• Third-party platforms: Services rely on third parties such as Shopify, Google, AI engines, and Stripe. We are not responsible for their outages, policy changes, fees, or actions outside our reasonable control.
• Data processing: where we process personal data on your behalf in delivering the Services, our Data Processing Agreement (GDPR Article 28) applies.
• Liability: the limitation of liability in section 8 applies to the Services; our total liability for any claim relating to a Service shall not exceed the fees you paid for that Service in the 12 months before the claim.

Contact

Questions about these Terms? Email office@devaland.com.